Frequently Asked Questions
Find answers to common questions about our products, orders, shipping, returns, installation and how to get in touch.
What types of shelving do you offer?
We offer a growing range of heavy-duty shelving systems, designed to suit both household and industrial storage needs
Do you offer custom shelving sizes?
At this time, we primarily stock standard sizes. However, if you have specific requirements, feel free to contact us. We’re happy to explore possible options or provide guidance.
Is local delivery available?
We offer free local delivery for customers in Rowville and surrounding suburbs. This service is carried out directly by ADS Shelving Solutions. Eligibility for local delivery will be confirmed at checkout.
How long does delivery take?
While same-day delivery is often available, the dispatch of orders may, in certain circumstances take longer than one business day.
Can I pick up my order?
Yes, we offer local pick-up from our Rowville-based warehouse. Just select the pick-up option at checkout and we’ll notify you when your order is ready with collection details.
What if I receive a damaged or missing part?
Please contact us as soon as possible if any components are missing or damaged. We will make every effort to provide a replacement, subject to stock availability. If a replacement is not possible, a refund may be offered.
Do you offer bulk discounts?
While we do not offer general bulk discounts, we may be able to assist with competitive pricing for large or commercial orders. Please contact us directly to discuss your requirements.
How can I get in touch with you?
You can reach us via the Contact page, call us at +61 416 925 776, email us at adsshelvingsolutions@gmail.com, or send us a message via our social media channels.
Do you offer installation services?
We offer professional installation to make setup quick and hassle-free. Simply contact us directly to discuss your needs and arrange a tailored quote.
Do you offer shipping across Australia?
We currently offer shipping across Metropolitan Melbourne, Australia. For orders outside this region, please contact us directly to check pricing or arrange a solution.